Our Approach
We believe most concerns are best resolved through direct, open conversation. If you have an issue with our services, systems, or any aspect of our engagement, we encourage you to raise it with us as early as possible.
Client Concerns & Disputes
Dispute Resolution Policy
At Rose & Co. I.T. Solutions, we value clear communication and long-term partnerships with our clients. This policy outlines how we approach and resolve any concerns or disputes that may arise in the course of our work together.
Last updated: August 4, 2026
Step 1 β Direct Communication
Please reach out to us at rose@roseandcoitsolutions.com or +63 968 362 9771 with details of your concern. We aim to acknowledge all disputes within 2 business days and work toward a resolution promptly and in good faith.
Step 2 β Formal Review
If the matter is not resolved through direct communication, it will be escalated for formal internal review, involving relevant project or account leads to determine appropriate next steps.
Step 3 β Mediation
Should a resolution not be reached through internal review, both parties agree to attempt good-faith mediation before pursuing any other remedies, in line with applicable Philippine law.
Governing Law
This policy, and any disputes arising from our services, shall be governed by the laws of the Republic of the Philippines.
Commitment to Fairness
Our goal is always a fair, timely, and respectful resolution β reflecting the same care and reliability we bring to the systems we build.
Contact Us
For any dispute-related concerns, contact us at rose@roseandcoitsolutions.com or +63 968 362 9771.